Our latest thinking

mHealth is already saving lives in Africa…

Economic and technological developments, as well as increasing Internet usage in Africa ,open the way for mobile solutions to improve weak healthcare systems.

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Infographic: CES 2017

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Infographic: Millennials and the new healthcare.

60% of millennials would rather ‘video chat’ than visit their doctors in person. Health is heralded as the next battleground primed for exploitation by existing tech giants and a new generation of agile start-ups. But do these organisation really understand their customers wants and needs?

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Infographic: Contactless payment in numbers 2014

The growth of contactless payment roars ahead, an amazing 36 Million minutes of peoples time saved during 2014!

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Infographic: Customer complaints in numbers

A recent report from the Ombudsman Services show customer complaint numbers have increased by 28 million in 2014 to a massive 66 million complaints. Retail companies top the list at 27% but surprisingly (or not) telecom companies come in second with 15% which is more than twice the 7% of complaints attributed to Banks, the perceived […]

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Infographic: Innovation focus.

When looking long term at focus and budgets for your innovation pipeline you need to understand where budget is best deployed.

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4 key considerations to help you manage a successful online community.

Online insight communities when run properly can be an invaluable resources for companies and brands. They can generate value in a number of ways; helping your company to become more customer-centric, gather insights on how to create better products and services, allowing you to reconnect with your customers following a decline in sales or change […]

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3 Ways of ensuring that your customer experience is not simply an organisational veneer

The term Customer Experience has been in common use since 1999 when Pine and Gilmore first talked about it in their book, The Experience Economy.  Although its definition has moved around a little in the intervening period, Customer Experience has for sometime been considered the undisputed battleground for brands in the 21st century.  Back in […]

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Advertising during Super Bowl XLIX, is it worth it?

We take a quick look at the numbers behind Super Bowl XLIX. The growth of social media has helped to add value to the $4.5million companies pay for a 30 second advertisement.

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How Connected Living can help save the planet.

Connected Living will help businesses add value and accelerate the delivery of new connected devices and services in the Machine to Machine (M2M) market. This will be achieved by optimising networks as well as developing key enablers to support the growth of M2M in the immediate future and the Internet of Things (IoT) in the […]

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